AOMEI Backupper FAQ

Posted by @AOMEI

June 6, 2019

Frequently Asked Questions about backup, restore, clone, etc

General FAQs:

Q: Does AOMEI Backupper support backup, restore and clone dynamic volumes?

A: For MBR dynamic volumes, you can use System Backup and Partition Backup way (System/Partition Clone). Disk Backup/Disk Clone function is not supported yet. When restoring, you can only restore to the original location or a basic disk.

For GPT Dynamic Disk, Backupper currently doesn't support backing up or cloning dynamic volumes on GPT disk. We will add this function in later versions.

Q: Does AOMEI Backupper support backing up and restoring a system drive based on UEFI?

A: Yes, it completely supports backup and restore for UEFI system drive.

Q: AOMEI Backupper can’t find system partitions or can’t list disks when running under Windows.

A: Please check whether or not the drive is 4096 bytes per sector. You can press Win+R, type“msinfo32” in the Run box, then open Components-->Storage-->Disks, then check the Bytes/sector of the drive. Backuppercurrentlydoesn’t support backing up or cloning drives with 4096 bytes per sector. But you can save backup files to 4096 drive.

Click here to learn more details.

Q: Why need to register again when running the portable version of AOMEI Backupper Technician that has been registered already?

A: The possible reason is that another edition of AOMEI Backupper has been installed in the current system. Two different editions cannot coexist in a system.

Q: Why can’t generate a task via importing an image file?

A: It may because the image file you imported has the corresponding task in the task list of Home screen so there was no new task being generated after importing. In this case, you need to delete the corresponding task, then import again.

Q: When you connect your network drive via AOMEI Backupper, you get the message: 

“Failed to access the network path, please check if your username, password, and network path are correct.” 

or 

“A specified logon session does not exist. Please detect if there is a directory name behind the network path, such as "\\192.168.0.100\directory_name", not "\\192.168.0.100". If the error still exists, you can reboot and try again.......”

A: Please check if the devices or programs connected to NAS have reached the ceiling of NAS. If yes, you need to disconnect some devices or programs so that the AOMEI Backupper can connect the NAS to do the backup. If not, please delete the "NAS.xml" file under the path C:\ProgramData\AomeiBR. After that, please connect your NAS again.

Backup FAQs:

Q: Why Outlook OST and PST file not being backed up?

A: By default, AOMEI Backupper uses Windows Volume Shadow Copy Service (VSS), in this way, Outlook OST file is excluded by VSS. To solve this problem:

    Press Win+R, then Run “regedit” to open Registry

    Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot

    Delete the key value OutlookOST

    Restart PC

For PST file, AOMEI Backupper currently doesn’t support backup. We will improve the problem in later versions.

Q: AOMEI Backupper shows error “Failed to enable backup service. Please retry or reinstall the software…” when doing backup/sync.

A: Please check if you install AOMEI Backupper to a path contains semicolon (;). The installation path that contains semicolon will lead to AOMEI Backupper Service startup failure, please reinstall AOMEI Backupper into a path without semicolon.

Please check if the ABservice.exe is not running, please manually start it in Windows Services: press Win+R, then run “services.msc” to open the Windows Services Manager, if the status of AOMEI Backupper Schedule Service is not running, please double click it, then manually click “Start” and make sure startup type is Automatic.

Click here to learn more details.

Q: Why task schedules weren’t actually executed as the backup type you set full backup, incremental backup or differential backup in schedule settings?

A: It may because you set scheduled task and backup scheme at the same time, but you select different backup type. For example, you select incremental backup in schedule setting while using differential backup scheme. If so, the program will ignore the backup type you set in schedule, but take backup operation according to the setting of backup scheme.

Q: Why cannot you run backup task again when you back up to CD/DVD?

A: AOMEI Backupper doesn’t support to run backup task again when the destination is CD/DVD.

Q: Why can’t see the small tray of AOMEI Backupper when the scheduled backup is performed with the standard account?

A: AOMEI Backupper needs to acquire the administrator’s permission to run the interface program, while only use system permission to run the backup. The small tray is a part of the interface program. Under the standard account, AOMEI Backupper can’t get the administrator’s permission to run the interface program and so the scheduled backup will be performed without the small tray.

Event Backup FAQs

Q: The shutdown event backup doesn’t run after you power off the computer?

A: The shutdown event backup is based on the shutdown of windows. You can click the “shut down” or “restart” button in Start Menu to enable the shutdown event. However, if you power off the computer, it directly cuts off the power to close the computer forcibly. In this situation, the program can’t get the windows shutdown information to perform backup.

Q: The shutdown event backup doesn’t run after you shut down the computer?

A: If you are using Windows 10, please check if you turn on Fast Startup under Control Panel-->Power Options-->System settings. If yes, please close it and then check if shutdown event backup will run.

Q: There is no image file after the shutdown event backup is executed.

A: Please check the following items:

1) There may be user interaction operation when the shutdown event backup is running. Because you can’t see and respond to the interaction during shutdown, the program cancels the backup and then turn off automatically. So, the image file is not produced. We suggest that you can run the backup manually in windows to check the interaction operation and then re-edit the backup to cancel the interaction request during shutdown.

2) If you don’t see the interaction request when you run the backup manually in windows, please make the backup run again during shutdown. If there still is no image file, please attach the log files under the installation directory of the software to contact us.

Q: The event backup doesn’t run after the event occurs.

A: Please check the following items:

1) Please check if AOMEI Backupper Schedule Service is enabled in Windows Services (you can run “services.msc” to open Windows Services). If not, you can enable it manually or reinstall the software. The AOMEI Backupper Schedule Service will enable backup program to run backup when the event occurs.

2) Please check if abnotify is running in Windows Task Manager. If not, please find the abnotify.exe under the installation directory of AOMEI Backupper to run. However, if the backup task still can’t run, please reinstall the software and backup again. The abnotify will tell AOMEI Backupper Schedule Service to enable backup program when the event occurs.

3) If AOMEI Backupper Schedule Service and abnotify are run normally, but the event backup still can’t run, please attach the log files under the installation directory of the software to contact us.

Q: The event backup doesn’t run on this day after you check “Run one time every day” in event triggers.

A: If the backup task has been executed on this day, the event backup will not run again when the event occurs this day. 

File Sync FAQs

Q: Why files larger than 4GB in the source directory may not be synced to the target path?

A: If the target path was located in FAT/FAT32 partition, files larger than 4GB will not be synced to the target path. Because a single file larger than 4GB cannot be stored on FAT/FAT32 partition. Please re-select another target path and try again. If the partition where the target path was located is not FAT/FAT32, please contact our technical support and send the log folder in the installation directory.

Q: In the sync, why files aren’t deleted from target path when they have been deleted from source?

A: For common/schedule sync, Backupper currently doesn’t support delete files from the destination when deleting from the source. You can try to use Rea-time sync and check ”target files will be deleted when deleting the source files” option in the real-time sync setting. 

Restore FAQs

Q: When you restore the disk image from GPT disk with 5 (or more) partitions to an MBR disk, you get the message said that system refuses to restore/clone more than 3 partitions because the destination drive not UEFI.

A: MBR disk only supports 4 primary partitions, however, AOMEI Backupper can’t convert primary partition to logic automatically. So, it can’t directly restore the GPT disk image with 5 (or more) partitions to MBR disk. In this case, you can convert the target MBR disk to GPT with Windows Disk Management or AOMEI Partition Assistant and then restore or clone.

Q: You received the following messages when you do restore or clone:

“Failed to add boot configuration, cannot enter Restart Mode. Please make a bootable disc by clicking "Utilities" -> "Create Bootable Media" and boot from a CD/DVD to realize the restore operation.”

Or

“Failed to create the Windows PE bootable ISO image, the operation cannot proceed. Please try to make the Windows PE bootable ISO image by clicking “Utilities”-> “Create Bootable Media”.”

A: If some partitions are occupied by other programs, the restore/clone operation will be performed under Restart Mode, for example, system restore to C: drive. However, AOMEI Backupper may fail to enter into Restart Mode automatically because of some unknown error, for example, the recovery environment is damaged or can’t be found. To solve the problem with the following methods:

  • Make a WinPE bootable disc by clicking "Utilities" -> "Create Bootable Media" and boot from the WinPE to restore/clone.

  • Create WinPE iso (ampe.iso) via Utilities-->Create Bootable Media, and then put the iso to the installation directory of AOMEI Backupper. After that, please try to restore/clone again.

Q: You received the message: “Because the system partition exists in a dynamic disk or the image file exists in a dynamic volume. You can go to Utilities -> Create Bootable Media and make a Windows PE bootable CD (not Linux Bootable CD) and try again.” when you do restore.

A: If there are programs still running on the destination partition during the restore process, the program will automatically restart the computer and run Backupper from the Linux or WinPE mode to complete the restore process. This problem arises because an image file in a dynamic partition cannot be recognized by Linux environment. To solve the problem with the following methods:

  • Copy this image file to a basic partition and then restore again.

  • Click Utilities -> Create Bootable Media to create a WinPE Bootable media. A WinPE Bootable media is able to recognize image files in a dynamic volume. After that, please boot from WinPE bootable media to do restore.

Q: You received the message: “Because the image file exists in a share/NAS network, you need to make a bootable CD...” when you do a restore operation.

A: If the image file is saved in a shared folder or a NAS device, you will receive the above message if there are programs still running in the target partition which cannot close. To solve the problem, you only need to click Utilities -> Create Bootable Media to create a bootable media. Then, boot your computer from the bootable media to complete the restore process.

Q: You get the message: “Unable to get the backup information because the image file does not exist, or it can’t be accessed...” when you click Restore or Advanced button on a backup task of Home screen.

A: The problem might be that the task can’t locate the backup files due to unknown reason. You need to delete the task and then re-import the backup task by browsing the backup files under Utilities-->Import/Export Configuration. After that, the task will be listed on Home screen again.

Clone FAQs:

Q: When you clone the disk image from GPT disk with 5 (or more) partitions to an MBR disk, you get the message said that system refuses to clone more than 3 partitions because the destination drive not UEFI.

A: MBR disk only supports 4 primary partitions, however, AOMEI Backupper can’t convert primary partition to logic automatically. So, it can’t directly clone the GPT disk image with 5 (or more) partitions to MBR disk. In this case, you can convert the target MBR disk to GPT with Windows Disk Management or AOMEI Partition Assistant and then clone.

Email Notification FAQs

Q: What does it mean about “User interaction required” in email notification?

A: The program needs to open an interaction window which is waiting to be interacted by user in the following situations when the program invokes the small tray to run the backup, such as schedule backup.

In the three situations, the interactive window is waiting for response three Minutes during backup/sync. If it does not get a response, the program will choose a default one to process automatically.

1) The interactive window shows that you need to restart or skip files when you back up/sync these files accessed by other programs.

2) The interactive windowrequiresNAS username and password when the program cannot connect the NAS.

3) The interactive window shows that you need to make more space available when there is not enough space to save backup in the destination.

In the four situations, the interactive window is waiting for response until you do it.

1) The interactive window shows that you need to insert a new CD/DVD after the last CD/DVD is used up when you back up to CD/DVD.

2) The interactive window shows that the CD/DVD will be erased after you insert the CD-RW/DVD-RW when you back up to CD/DVD.

3) The interactive window shows that you need to register when the backup starts to run if the software is not registered or the trail has expired.

4) The interactive window shows that you need to confirm the operation when the program needs to reboot into WinPE environment to complete backup.

Q: Why does it send test email failed with message “Sorry, failed to send text message”?

A: For Gmail Server: When you set up email notification with Gmail server, you may encounter this issue, as far as we know, it is because Google enhanced Gmail’s security level, you need to turn on access for less secure app in Google setting, then retry.

For Custom SMTP Server: AOMEI Backupper requires SMTP authentication, it does not support anonymous access. If you set up it without credentials, you will encounter this error.

 

WinPE Bootable Media FAQs

Q: You received the message: “Failed to create the bootable USB device...” when you clicking "Utilities" -> "Create Bootable Media" to create the bootable media.

A: In the "Select Bootable Media" dialog box, choose "Export ISO File" instead of "Burn To CD/DVD" or "USB Boot Device" to create ampe.iso file, and then burn the ISO file to USB, CD or DVD via third-party burning tools.

Q: You received the message: “Create WinPE ISO file failed…” when you click "Utilities" -> "Create Bootable Media" to create WinPE bootable media.

A: It might that there are some unknown errors in your recovery environment. You can try to recreate the WinPE with checking “Download WinPE Creating Environment from the internet”. Or, you can download and install Windows AIK or ADK from Microsoft site, and then create WinPE again.

Q: AOMEI Backupper can’t detect the internet under Windows or WinPE.

A: Please check the following items:

1) If you are using the virtual network that is connected to a proxy server under Windows, AOMEI Backupper can’t detect the internet.

2) If it is connected via the wireless network, AOMEI Backupper can’t detect the internet under WinPE.

3) If AOMEI Backupper can’t connect the internet in WinPE, maybe there is no network card driver. Please recreate the WinPE and add these drivers manually during creating. Or, you can check“DownloadWinPEcreating environment from the internet”, the creating environment is based on Windows 10 with lots of common drivers included, so you may not have to add drivers like network adapter or NVME/m.2, etc.