There Was a Problem Resetting your PC: Fixed for Windows 10/8/7

Posted by @AOMEI

May 16, 2019

Get “There was a problem resetting your PC” error message while resetting your PC? You can refer to this article and find solutions here.

The case: can't reset Windows 10

"When trying to reset this PC, but it failed every time when I went to Reset this PC and then Remove everything. An error message says: there was a problem resetting your PC, no changes were made. Can anyone help me out with this issue?"

There Was a Problem Resetting Your PC

The error: There was a problem resetting your PC

Windows 10 and Windows 8 have the built-in feature “Reset this PC”. This feature is a quick solution when your PC isn’t running well and you want to restore it to factory default configuration.

Unfortunately, Reset failed to work sometimes. One of the most common issues encountered by people is the “There was a problem resetting your PC” error in Windows 10. It is a known error which is noticed by Microsoft. Generally speaking, you may get this error under the 4 conditions below:

  • You have the pre-installed Windows 10 version on this PC;

  • You use “Create a recovery drive” feature in Windows 10 to create the USB recovery drive.

  • The PC was booted by performing these steps: Troubleshoot -> Reset this PC -> Remove everything.

  • The manufacturer enabled compression to reduce the disk space required for pre-installation.

How to fix there is a problem resetting your PC?

When you can’t reset PC Windows 10, you can try the following methods.

Method 1. Disable and enable reagentc

You can try to disable reagentc and enable it to fix this issue. Open command prompt as administrator. Type the following commands one by one; Each one finished by pressing Enter key.

  • Reagentc /disable

  • Reagentc /enable

Disable ReagentC

Method 2. Run SFC Scan

When reset this PC button not working, you can also use System file cheker(SFC). System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command scans the integrity of all protected operating system files and tries to fix the corrupted, or damaged versions.

Run command prompt as administrator and type sfc /scannow and press Enter. Then type exit to close the command prompt and reboot the system, go to see whether you can reset your PC or not.

Method 3. Recover your PC from USB recovery drive

Insert an empty USB Flash drive (16GB recommended) into your computer.

  • Type recovery drive in the search box from Start menu.

  • Then click Create a recovery drive from the top result.

  • Click Yes when prompted by User Account Control.

Note: Recover your PC from a drive will remove all your files and apps, you can choose to tick on Back up system files to the recovery drive in this step to back up. 

Recovery Drive

  • Select your USB drive and click Next. Click Create. When it’s done, click Finish.

  • Now reboot your Windows 10. Press the specific key, like F12 or any other key your PC tells to enter boot options page.

  • Go on to choose to boot from your USB recovery drive.

  • Select Troubleshoot and Recover from a drive.

Recovery from a Drive

Finally, follow the on-screen instructions to recover the PC.

Method 4. Fresh install Windows

You can also try to fresh install you Windows if the above-mentioned methods did not solve your problem. To clean install Windows, you can use Windows 10 Media Creation tool to create an installation package on a USB flash drive or a CD.

1. Insert the installation media, and then restart your computer.

2. Press a specified key (usually F2 or F12) when the computer starts up to boot into BIOS and modify the boot order so that your computer will boot from the installation disk.

3. When loaded, click install now, and follow the instruction to complete the process.

Note: The error there was a problem resetting your PC also may occur to Windows 8, the above-mentioned 4 methods can also be used to fix for Windows 8.

Tips on resetting your PC

During the process of solving the issue: there was a problem resetting your PC, it is very likely to cause data loss. For example, a clean install will remove all your data. To avoid unnecessary trouble, before resetting your PC, you’d better create a backup in advance. Many tools can help you to create image backups, and AOMEI Backupper Professional is definitely one of the best backup and restore software.

With its powerful features, you are allowed to backup system, disk, partition, files and folder. You can even create an incremental backup, which will save you much space. Here is the main interface of AOMEI Backupper, tidy, clean and user-friendly. It is very easy to operate, you can create a backup with a few clicks.

File Backup

If your computer cannot boot, you can use AOMEI Backupper to create bootable media to help your Operating System work normal again.

To make a summary, before resetting your PC, a full backup is necessary in case of data loss. With the image backup created by AOMEI Backupper, you can always restore your computer to previous state. Besides, when you meet there was a problem resetting your PC, do not panic, there is always a method works for you.

Tips: If you want to protect unlimited computers within your company, you can pick AOMEI Backupper Technician. With the inbuilt AOMEI Image Deploy tool, you are also allowed to deploy/restore system image file on server-side computer to multiple client-side computers over network.