5 Ways to Fix Windows 10 Reset Failed Properly

Posted by @Cody

February 26, 2018

A few things can cause Windows 10 reset failed. If there was a problem resetting your PC, read this to get it fixed in a proper way.

Windows 10 reset failed

Windows 10 has the built-in feature Reset My PC that allows you to reset your computer to factory settings. With this feature, you do not need to rely on the factory recovery partition for resetting your PC.

However, sometimes, the reset process may fail with an error “there was a problem resetting your PC”. Then you will end up with no changes were made. You can read on to find the solution to this problem.

What caused the problem resetting your PC?

To know more about the real cause of Windows failed to reset, you can open an elevated command prompt and the run “dir c:\ /a:sh” (without quotes). Then you will see a $SysReset folder on the root directory of your C: drive.

Open the file C:\$SysReset\Logs\Setupact.log to read the log of Reset My PC to see what the issue is. Based on what issues you are facing, select the corresponding solution.

Possible Solutions

Reenable Windows recovery environment

The most likely cause of Windows 10 reset problem is that the Windows Recovery Environment image is offline or corrupted.

Firstly, you can open an elevated command prompt, and run the following command to see if it can fix the problem.

Reagentc /disable


Reagentc enable

Enable Recovery

This might automatically fix the issue for you. If it does not, you can copy the Winre.wim file from another working computer to replace the original one. If you cannot access the file, you can copy the entire Recovery folder.

The Recovery folder should be on the root of your C: drive. You need to show hidden files before you can see the Recovery folder.

If your hard drive has a Windows recovery partition, then this Winre.wim file is in the recovery partition. You need to first sign a drive letter to the recovery partition before you can view its content in Windows 10 File Explorer.

If the Windows 10 reset gets stuck or failed in the middle of the process, it is most likely because the reset image file (install.wim) corrupted. You can get a new Windows reset image file from a Windows 10 installation ISO file.

After you copy the new Windows reset image to your hard drive, run the following command:

Reagentc /setosimage /path [location of the image file] /index 1

The command should be like this: Reagentc /setosimage /path E:\RecoveryImage /index 1

After that, you should be able complete the Windows 10 reset without getting stuck.

Run Startup Repair from Recovery Environment

If fixing Windows recovery files dose not fix the issue then performing a startup repair.

1. To access the recovery environment, the easiest way is to click Restart while you press and hold the Shift key. You can also enter recovery mode by booting from a Windows 10 recovery USB disk.

2. Then it will boot into Windows 10 recovery mode. Click Advanced options when the recovery screen appears.

Automatic Repair

3. Then Click Troubleshoot, next Advanced options, and then you can click Startup Repair.

Using command prompt

If Startup Repair does not work, use another Advanced option under Recovery mode. Just run the following command in an elevated command prompt.

cd %windir%\system32\config 

ren system system.001 

ren software software.001 

After that, close the command prompt. Reboot your computer and then you should be able to perform Windows 10 Reset without getting the error 'There was a problem resetting your PC'.

Clean install

If the above solutions cannot fix your problem, you can download the same version Windows 10 ISO file and perform a clean install, which works the same with Windows 10 reset.

If you have Windows 10 activated and then you reinstall the same version of Windows, you do not need to activate it again. You can follow the steps below to do a clean install.

1.  Download Windows 10 Media Creation tool

2.  Use the Windows 10 Media Creator to download Windows installation ISO file.

3.  Double-click to open this ISO file, which will be mounted as a virtual disk.

4.  Open the Setup.exe file in the Source folder and then start to reinstall Windows 10.

Alternatively, you can also burn the ISO file to a USB drive or CD drive to perform clean install.

Restore to previous version from image backup

Other than reset Windows 10 or clean install, you can also restore your system to previous version from a backup if you have one. When you have successfully installed Windows and configured the settings well, it is highly recommended to create a Windows 10 recovery image backup.

For creating image backup, AOMEI Backupper Standard is a free professional tool that can have your system and data protected in many ways. You can create a system image, disk backup, or clone your boot drive. You can also add a schedule to backup your computer automatically.

Whenever in need, you can easily restore the system backup to any of the previous points that you backed up.

To restore system with AOMEI Backupper:

1.  Open AOMEI Backupper and click Restore tab.

2.  From the Restore screen, select a backup image to restore. If the backup that you want to restore is not listed, click Path and locate the backup image file.


3. Select a backup point to restore system image. If you want to restore system to other location, just check the checkbox at the bottom. Otherwise, click Next to continue.

Select Backup Point

4. At the Operation Summary screen, confirm the information. If no problem, click Start Restore to start the system restore.

Start Restore

If your system cannot boot, you can use this freeware to create a bootable USB disk or CD from another working computer. Then boot your computer from the bootable media and then start the restore.

When you have tried all the solution and still cannot solve Windows 10 reset failed problem, the restore system from an image backup is a good workaround solution.